Manage your Simplifier MyID and support users

Created by Daniel Bieberstein, Modified on Wed, 10 May, 2023 at 5:32 PM by Andreas Dallner

Open user management

Login to your Customer Portal account. If you have user management permissions, the “Edit users” function is active in your home dashboard. Open user management by pressing the “Edit Users Button”.

Feel free to contact us in case of questions or problems. Find your Simplifier contacts by pressing the help button in the headerbar.

Select user group

To edit a user group select it by press the line item or its pencil icon. The group “Community User” is basis role for all users linked to your account.

Manage community users

If you add a new user it is created in Simplifier MyID if it does not exist yet. In that case, the user gets a verification mail with an activision link, he has to use within 24h.

If the user has already a Simplifier MyID account, it is linked to your company account.

All Simplifier MyID accounts, that are linked to a actual customer company account are able to use our “Ideas&Roadmap” Portal as well to register for our “Preview Program”.

You can only add users with a mail-domain that is linked to your company. The linked domains are typically the internal domains registered for your licenses. Please let us now if there are any issues.

If an error occurs on adding a new Simplifier Community user it may be due to the following causes:

The email domain does not fit the linked domains (linked domains are typically the same as the registered internal domains for your licenses)
User is already linked to another company

Let us know if the error persist. We’ll check the domain configuration and user assignment. You’ll find your contact by pressing the headers help button.

If the user is not able to activate the account in time, he/she has to use the “password forget” function. To get a new activation link he/she has to follow the following instructions:

Open Simplifier Community Login
Click on “Forgot Password?” Function
Enter registered Email address and submit
You will recieve an email from “Simplifier MyID <no-reply@simplifier.io>” with the subject “Reset password”. Please click the included link (should point to https://myid.simplifier.io/auth/) within one hour.
You should get the message, that his/her account is not yet activated. Please click the link to get a new verification mail
You will recieve an email from “Simplifier MyID <no-reply@simplifier.io>” with the subject “Simplifier Community – please verify your email”. Please click the included link (should point to https://myid.simplifier.io/auth/) within one hour
Now you are good to go to set its password after accepting the terms and conditions

Manage support users

Only users that are assigned to your support group are able to login to our Support Portal. By default companies can assign two support users, as long there is no different agreement. You can see the number of assigned and max support users in the support group assignment view.

Look in section “Support Portal User” to see all assigned users, and look in section “Community User” for all other users.

Add an assignment by pressing the + button in “Community User” section. To remove the assignment press the x button in “Support Portal User” section. Save the assignment, by pressing the “Save” button